Policies for Sarah Edwards Art
Privacy Policy for Sarah Edwards Art
Effective Date: 10/11/25
At Sarah Edwards Art, your privacy is important to me. This policy outlines how I collect, use, and protect your personal information when you visit my website or commission artwork.
1. Information I Collect
I may collect the following types of personal information:
- Contact details: Name, email address, shipping address, and phone number.
- Order information: Details about commissioned artwork, reference photos, and payment status.
- Website usage data: IP address, browser type, and pages visited (via cookies or analytics tools).
2. How I Use Your Information
I use your information to:
- Process and fulfil orders
- Communicate about commissions, shipping, and updates
- Improve website functionality and user experience
- Respond to inquiries or customer service requests
I do not sell or share your personal data with third parties for marketing purposes.
3. Data Storage and Security
Your information is stored securely and only accessible to authorized personnel. I take reasonable steps to protect it from loss, misuse, or unauthorized access.
4. Cookies
My website may use cookies to enhance your browsing experience. You can adjust your browser settings to refuse cookies or alert you when they are being used.
5. Your Rights
You have the right to:
- Request access to your personal data
- Ask for corrections or updates
- Request deletion of your data (unless required for legal or transactional purposes)
To exercise these rights, please contact me at myart@sarahedwardsart.co.uk.
6. Third-Party Services
I may use trusted third-party platforms for payment processing, shipping, or analytics.
7. Changes to This Policy
I may update this privacy policy from time to time. Any changes will be posted on this page with the updated effective date.
8. Contact Me
If you have questions or concerns about this policy, please reach out to: Sarah Edwards Art Email: myart@sarahedwardsart.co.uk Location: Kent, United Kingdom
Returns Policy for Sarah Edwards Art
Effective Date: 10/11/25
At Sarah Edwards Art, each piece is created with care and attention to detail. As most items are custom-made, my returns policy reflects the nature of bespoke artwork.
1. Custom Artwork
Due to the personalized nature of commissioned pet portraits and custom artwork, I do not accept returns or offer refunds once work has begun or the final piece has been delivered. This includes:
- Hand-drawn pet portraits
- Custom illustrations
- Personalized prints
If you have concerns about your order, please contact me within 7 days of delivery so I can address any issues.
2. Non-Custom Items
For non-custom products (e.g., books or CDs), returns may be accepted within 14 days of receipt, provided the item is unused and in its original condition. Return shipping costs are the responsibility of the customer.
3. Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please notify me within 7 days of delivery with photos of the issue. I will work with you to resolve the problem, which may include a replacement or partial refund.
4. How to Request a Return
To initiate a return or report an issue, please contact: Sarah Edwards Art Email: myart@sarahedwardsart.co.uk Location: Kent, United Kingdom
Please include your order number, item details, and reason for the request.
5. Changes to This Policy
I may update this policy from time to time. Any changes will be posted on this page with the updated effective date.
Copyright Policy for Sarah Edwards Art
Effective Date: 10/11/25
All content on this website—including artwork, images, text, and design elements—is the intellectual property of Sarah Edwards Art, unless otherwise stated. By accessing or using this website, you agree to respect the following terms:
1. Ownership of Artwork and Content
- All original pet portraits, illustrations, and visual content are protected by copyright and remain the property of Sarah Edwards.
- Commissioned artwork may be shared by the client for personal, non-commercial use (e.g., social media, personal websites), provided proper credit is given.
- Commercial use, reproduction, resale, or distribution of any artwork or content without written permission is strictly prohibited.
2. Use of Commissioned Work
- Clients receive a physical or digital copy of their commissioned artwork for personal use only.
- Sarah Edwards Art retains the right to display commissioned work in portfolios, social media, exhibitions, or promotional materials unless otherwise agreed upon in writing.
3. Website Content
- All written content, including blog posts, product descriptions, and policies, is original and protected by copyright.
- You may not copy, reproduce, or republish any part of this website without express permission.
4. Reporting Copyright Infringement
If you believe that your copyrighted work has been used on this website without authorization, please contact me at myart@sarahedwardsart.co.uk with the following:
- A description of the copyrighted work
- The location of the infringing material
- Your contact information
5. Updates to This Policy
I may update this policy from time to time. Any changes will be posted on this page with the updated effective date.
Contact: Sarah Edwards Art Email: myart@sarahedwardsart.co.uk Location: Kent, United Kingdom
Feel free to get in touch!
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